Terms of Service

These Terms of Service (“Terms”) govern your use of the website, services, and products of Crossing, LLC (“Crossing,” “we,” “us,” or “our”), including any telehealth consultations, wellness products, or digital content provided through Crossing (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our Services.

Eligibility

You must be at least 18 years old to use our Services. By using Crossing, you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms.

Medical Disclaimer

Crossing offers health and wellness services, including telehealth consultations and informational content. Our Services are not a substitute for in-person medical care in all cases. Always consult your physician or another qualified health provider with any questions you may have regarding a medical condition.

If you are experiencing a medical emergency, call 911 or go to your nearest emergency room.

Telehealth Services

If you use Crossing for telehealth consultations:

• You acknowledge that telehealth has limitations compared to in-person visits.
• You agree to provide accurate, complete health information and to follow the care plan as prescribed.
• You understand that services may not be appropriate for all conditions and may be discontinued if your provider determines in-person care is more appropriate.

Service Availability

Crossing offers telehealth services in the U.S. states where our providers are licensed. To access these services, you must be physically located within the United States at the time of your consultation. Our providers are appropriately licensed or authorized to deliver care in each state we serve, in compliance with applicable state and federal regulations.

Medical and Pharmacy Partners

To deliver high-quality care and maintain transparency, Crossing partners with licensed medical professionals and pharmacies across the United States.

Telehealth Provider Group

Medical consultations through Crossing are provided by:

Crossing, LLC

Address: 450 S 400 E, Suite 706, Bountiful, UT 84010

All clinicians are licensed in the states in which they practice and provide care.

Pharmacy Partners

Your medication is manufactured and dispensed by the following licensed partners:

BPI Labs, Inc., FDA-registered 503B outsourcing facility (manufacturer)

Address: 12393 Belcher Rd S. Suite 450, Largo, FL 33773

The Pharmacy Hub, licensed 503A pharmacy (dispenser)

Address: Miami, FL

Accounts and Security

• You agree to provide accurate and current information.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.

Payment and Subscriptions

Some of our Services may be available for purchase or subscription:

• Prices are listed in U.S. dollars unless otherwise noted.
• You authorize Crossing to charge your selected payment method for all applicable fees.
• Subscriptions may auto-renew unless canceled prior to the renewal date.

Returns, Refunds, and Cancellations

30-Day Money-Back Guarantee

Patients are covered by our 30-Day Money-Back Guarantee. If Crossing is not right for you, for any reason, contact us within 30 days of your first payment and we will refund your first month in full and cancel any future charges so you are not billed again.

This is a satisfaction refund of your first month's payment. It is not a return of medication: any medication already dispensed is yours to keep and does not need to be returned. Full details are in our Money-Back Guarantee policy.

Prescription Products and Medications

Apart from the 30-Day Money-Back Guarantee described above, and due to federal health and safety regulations, we do not accept returns or offer refunds on prescription medications or compounded products once they have been shipped. If you believe you received an incorrect or defective product, please contact our support team within 7 days of delivery.

How to Request a Refund or Cancellation

To request a refund or cancellation, contact customer support at care@joincrossing.com. Please include your order number and a brief description of your request.

Intellectual Property

All content, branding, designs, text, graphics, and other materials on Crossing's platforms are the property of Crossing or its licensors and are protected by copyright and trademark laws. You may not reproduce, modify, distribute, or exploit any part of the Services without our written consent.

Prohibited Conduct

You agree not to:

• Use the Services for any unlawful or harmful purpose
• Attempt to access systems or data without authorization
• Impersonate another person or misrepresent your identity
• Upload or transmit viruses, spam, or malicious content

Disclaimer of Warranties

The Services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will be error-free or uninterrupted.

Limitation of Liability

To the fullest extent permitted by law, Crossing and its affiliates, partners, and employees shall not be liable for any indirect, incidental, consequential, or punitive damages arising from or related to your use of the Services.

Governing Law

These Terms are governed by the laws of the State of Utah, without regard to conflict of law principles. Any disputes will be resolved in the courts of Salt Lake County, Utah, and you consent to the personal jurisdiction of such courts.

Changes to Terms

We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Services constitutes your acceptance of the updated Terms.

Contact Us

If you have questions about these Terms, please contact us at care@joincrossing.com.