30-Day Money-Back Guarantee

We think the best way to earn your trust is to remove the risk of starting. So your first month with Crossing is covered by a simple promise.

The promise

If Crossing is not right for you, for any reason, tell us within 30 days of your first payment and we will refund your first month in full. No questions asked, no proof required, no hoops.

How to claim it

Just reach out within 30 days of your first payment. Message us in chat or email care@joincrossing.com and ask for your money-back guarantee refund. There are no forms to fill out and no weigh-ins or check-ins to complete.

What happens next

We refund your first month's payment in full to your original payment method, typically within 5 to 10 business days.

We cancel any future charges so you are not billed again.

Any medication already sent to you is yours to keep. For health and safety reasons, dispensed medication cannot be returned, and you do not need to return it to receive your refund.

What it covers

The guarantee covers your first month's payment with Crossing. It applies once, to your first month as a patient.

Questions

If you have any questions about this guarantee, contact us at care@joincrossing.com.