Privacy Policy

Crossing, LLC (“Crossing,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and safeguard your personal information when you interact with our websites, mobile applications, products, and services (collectively, the “Services”).

By using our Services, you agree to the collection and use of your information as described in this policy. If you do not agree, please do not use the Services.

Information We Collect

Personal Information

• Name, date of birth, contact information (email, phone, address)
• Medical history, health conditions, medications, symptoms
• Insurance or payment information
• Account credentials

Health Information (Protected Health Information or “PHI”)

• Information submitted during telehealth consultations
• Details collected through medical intake forms or prescriptions

Automatically Collected Information

• IP address, browser type, device information
• Pages visited, links clicked, time spent on pages
• Cookies and other tracking technologies

Information from Third Parties

• Data from providers, pharmacies, or labs

How We Use Your Information

We may use your information to:

• Provide telehealth consultations and related medical services
• Fulfill prescriptions, ship products, and manage your care
• Communicate with you about your account, orders, or treatment
• Improve our website, services, and user experience
• Send marketing communications (with your consent)
• Comply with legal, regulatory, and safety obligations

How We Share Your Information

We may share your information with:

• Licensed providers and healthcare professionals (to deliver care)
• Pharmacies, labs, or fulfillment partners (to dispense medications or process results)
• Third-party service providers (hosting, payment processors, email tools)
• Regulatory authorities (when required by law)

We do not sell your personal information, and we do not share it for advertising. We don't run personalized ads, we don't send your data to ad platforms, and we don't engage in cross-context behavioral advertising.

Cookies and Tracking Technologies

We use essential cookies and basic, privacy-respecting analytics to keep the site working and understand how it's used. We do not use cookies or pixels for advertising or to build profiles for personalized ads. You can manage your cookie preferences through your browser or device settings.

Your Privacy Rights

Depending on your state or country of residence, you may have the right to:

• Access the information we hold about you
• Request corrections or deletions
• Withdraw consent (where applicable)
• File a complaint with a regulatory authority

To exercise your rights, please contact us at care@joincrossing.com. We honor Global Privacy Control (GPC) signals where applicable.

HIPAA Compliance

Crossing complies with applicable provisions of the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) is only accessed, used, and disclosed as permitted by law and our Notice of Privacy Practices.

Data Security

We implement technical, administrative, and physical safeguards to protect your personal and health information from unauthorized access, loss, or misuse. However, no system is 100% secure.

Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

Service Availability

Crossing provides telehealth services in the U.S. states where our providers are licensed. To access care, you must be physically located within the United States at the time of your consultation.

Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy at any time. The effective date above will be updated accordingly. Continued use of the Services constitutes acceptance of the updated policy.

Contact Us

Email: care@joincrossing.com

Address: 450 S 400 E, Suite 706, Bountiful, UT 84010